How-To Guides and Blog

🚫 Can’t add or delete plugins and themes

NBH Support
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For the last few months, this is the most common issue that our customers need help with. So I decided to write this short article on how to fix this problem.

First of all, calm down, your site doesn’t contain any malware (probably) and you are definitely not hacked. This is simply a thing that most hosting do to protect your website.  I also suggest doing it yourself if you have a simple website that you don’t really edit too often and so once you finish the website you should disable all editing.

First of all you have to log into your cPanel and than go to FIle Manager and navigate to your WordPress installation folder. Optionally you can also use FTP software and I recommend FileZilla.


With any editor open the wp-config.php file but be careful, this file contains your database details, if you change those, your site will not be able to connect to the database.

wp config

Simply change the value from true to false and save changes. It’s also safe to remove those lines completely so you can also do that.

NOTE: iThemes Security plugin has an option to disable file modification, if you are using that plugin please go to the plugin settings and disable it.