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We would like to make you aware of a scam we came across recently which could easily trick you into giving someone else free access to your computer and all your passwords.

The scam is very sophisticated, involving multiple people all trained to do everything necessary to disarm you and trick you into falling for their lies.

It goes like this:

You receive a phone call from someone, probably an Indian sounding lady, saying she is working for a company who do support for Microsoft (actually, she never says ‘Microsoft’, she calls them the makers of Windows).

If you ask, she will say the company she works for is called “Creative Solutions Online”… or maybe something different, they switch it up every now and then.

She’ll tell you that your computer has been reporting to Microsoft that it has errors. Those errors, she’ll say, are from some spyware that is hiding from your antivirus software – but Windows has seen the errors it is creating and has reported them.

She’ll then talk you through some commands to make certain that you’re looking at the right computer. She’ll tell you that when you registered your computer when you first got it, a unique ID was registered with them.

You’ll bring up a screen which has, near the bottom, a line which says .zfsendtotarget=CLSID{888DCA60-FC0A-11CF-8F0F-00C04FD7D062}

She’ll read it to you from her end, making it sound as if that number is unique to your computer. It’s not. Trust me.

She’ll do that to con you into thinking that she actually knows what she’s talking about and that what she says is true.

Once she has confirmed that, she will talk you through opening the event viewer.

At this point, she’ll pass you off to her ‘senior support manager’ or something similar.

This person, who I believe is normally a man, will ask you if the previous operator was polite and then take you through the process of finding errors in the event viewer.

There are ALWAYS errors somewhere in the event viewer. Errors happen and the computer logs them and they’ll appear in the event viewer. Every computer has them. It doesn’t mean you have a virus or spyware, just that at some point, something went wrong with one of the myriad programs running on your computer.

He’ll then tell you that these are the events which your computer has reported to them and that they need to do some work to clean out the source of the infection.

You’ll be asked to go to a certain webpage. For me, it was

That webpage will have a box on it where you have to enter a unique code, which he will give you.


What entering that code will allow him to do is take control of your mouse and keyboard and do whatever he wants with your computer.

I didn’t go past this point with them but other people are reporting that they install a couple of pieces of software to ‘clean’ your computer – but who knows what that software really does?

It most likely adds in keyloggers and other spyware so that they can get your passwords when you type them in and thus get access to your bank accounts and other details.

I hear they also try to get you to sign up to a support contract, which may be the whole aim of their game. They MIGHT not be putting spyware on your computer, they might just be trying to con you into paying every month for support you don’t need, but who knows?

I wouldn’t risk it, if I were you.

The whole thing is a scam. The ‘unique’ ID they get you to look up is not unique to you and your computer is not reporting any problems – and they are not working for Microsoft.

Whether they are trying to put software on your computer to steal your passwords or just trying to trick you into sending them money, it’s all a scam.

Don’t fall for it!

PS How did they get my number? The phone book, I would guess. How did they know I have a computer?…. this is the 21st century, it’s more than likely that I have one. If not, they’ll just hang up.

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  • Jennifer Reply

    Thanks for the warning, Peter! I hate stuff like this, and the abundance of it has made me pretty skeptical. Your post just shows that it pays to be skeptical a lot of the time. That’s really sad.

    June 16, 2012 at 7:43 am

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